Ekonomi Netral
Hari Pelanggan Nasional 2026, Pertagas Perkuat Layanan dan Keandalan Infrastruktur Energi
Memperingati Hari Pelanggan Nasional 2026, PT Pertamina Gas (Pertagas) memperkuat komitmen layanan dan keandalan infrastruktur energi, dengan Customer Satisfaction Index (CSI) mencapai 4,46 atau naik 2,53% dari tahun sebelumnya, masuk kategori Sangat Puas. Pertagas melayani berbagai sektor strategis seperti kelistrikan, pupuk, petrokimia, hingga perhotelan dan rumah sakit di Sumatera, Jawa, dan Bali, serta menjalankan program Customer Appreciation Day, Key Account Management, dan survei kepuasan berkala. Hingga Semester I 2026, perusahaan mengoperasikan 2.991 km pipa gas bumi dan 605 km pipa minyak bumi, dengan penyaluran gas bumi mencapai 1.606 MMSCFD dan minyak bumi 151.881 BOPD.
Poin-Poin Utama
- PT Pertamina Gas (Pertagas) commemorated Hari Pelanggan Nasional 2026.
- Pertagas is part of Subholding Gas Pertamina.
- Pertagas' Customer Satisfaction Index (CSI) for 2026 reached 4.46.
- The CSI score increased by 2.53% compared to the previous year.
- The 2026 CSI places Pertagas in the 'Sangat Puas' (Very Satisfied) category.
- Ryrien Marisa serves as Direktur Komersial (Commercial Director) of Pertagas.
- Agung Indri Pramantyo serves as Direktur Teknik dan Operasi (Technical and Operations Director) of Pertagas.
- Pertagas' largest customer segments are electricity and fertilizer.
- Other served sectors include petrochemical, oleochemical, steel, ceramics, glass, and city gas.
- Through its subsidiaries, Pertagas also serves hospitality, hospitals, offices, and housing.
- Service coverage extends across Sumatera, Jawa, and Bali.
- Customer engagement programs include Customer Appreciation Day and Key Account Management.
- Pertagas also conducts periodic Customer Satisfaction Surveys.
- Pertagas operates a gas pipeline network spanning 2,991 kilometers.
- Pertagas operates an oil pipeline network spanning 605 kilometers.
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