Peristiwa Negatif
Dua Malam Marselus Menunggu Kepastian di Bandara Soetta
Hatta akibat penundaan penerbangan sejak Sabtu pasca-erupsi Gunung Anak Krakatau, dengan operasional bandara ditutup sementara hingga Senin pukul 18.00 WIB. Ia memilih bertahan di bandara karena biaya hotel mahal, namun tidak mendapat akomodasi dari maskapai dan perbekalannya mulai terbatas. Penumpang lain seperti Ratna Indraswari juga mengalami kesulitan refund tiket yang prosesnya memakan waktu 7-21 hari, bahkan ada rekan yang tiketnya terstatus berangkat meski penerbangannya batal.
Poin-Poin Utama
- Marselus Bobii (40) stranded at Soekarno-Hatta Airport for two nights awaiting flight to Central Papua.
- Marselus arrived at the airport Saturday morning with a 12:45 WIB scheduled departure.
- Flight was initially delayed, then cancellations spread following the eruption of Mount Anak Krakatau.
- Soetta Airport operations suspended until Monday (7/9/2026) at 18:00 WIB.
- Marselus chose to stay at the airport due to high hotel costs.
- Marselus received no food or lodging accommodation from his airline during the wait.
- Marselus requests a ticket refund if the flight cannot be rescheduled soon.
- Marselus was informed his refund would require a 21-day waiting period.
- Ratna Indraswari (40), a passenger from Palangkaraya, also faced refund difficulties at the airport.
- Ratna was told her refund must be processed online, with funds arriving within a maximum of 7 days.
- Ratna's colleague's flight was canceled but the system recorded the colleague as having departed.
- Ratna is uncertain whether her colleague's ticket is voided or refundable.
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